FAQS

GENERAL OWNERSHIP

How do I get a copy of my Owner’s Manual?

Owner’s Manuals for vehicles built from 2014 onward are available via MyMazda. Register or sign in here. To get an Owner’s Manual for an older vehicle please contact your local Mazda Dealer.

Mazda Australia does not supply Mazda parts directly to the public. To identify and/or buy parts for your Mazda, please contact the Parts Department at your local Mazda Dealer .

To replace a lost or stolen key, you will need to contact the service department of your local Mazda Dealer and verify your owner details. Please note that replacement and programming fees will apply.

Mazda Dealers stock an array of Genuine Mazda Accessories and can assist you with a range of enquiries such as pricing and availability – even for previous models.

Please contact your local Mazda Dealer to find out more.

If for any reason, we need to contact you about your vehicle, it is important that we have your most current details to hand. If your circumstances have changed, please let us know by completing our Get In Touch form.

For information on how to change the battery in your key, please refer to either the “Owner Maintenance” or “Keys” section in your Owner’s Manual. Replacement batteries can be purchased from your local Mazda Dealer.

 

In this situation, we recommend any of the following:

  • If you have a spare key, call a family member or friend to see if they can get it for you.
  • If you are a member of Mazda Roadside Assist, please contact them on 1800 034 411.
  • Contact a towing service or local vehicle repairer who may either gain access to your vehicle or move it to a more convenient location.
  • Contact your local Mazda Dealerwho can advise you further.
 

We recommend you contact your local Mazda Dealer who will be able to assist you in obtaining a replacement key. They are in the best position to assist you with price and availability.

Your local Dealer will need the VIN (Vehicle Identification Number) of your vehicle to ensure the correct part is ordered.

No. It is impossible to accurately diagnose a vehicle’s condition via phone or email. We recommend that the vehicle be physically inspected by our Mazda trained technicians. Please contact your local Mazda Dealer to organise a physical inspection of your vehicle.

Below are some factors that can affect fuel consumption.

  • High speeds– Driving fast will result in high fuel consumption.
  • Aerodynamic drag– Parts on the exterior of a vehicle such as roof racks and spoilers, or having the window open, increases air resistance and fuel consumption.
  • Air Conditioning– Air conditioners use extra fuel when operating.
  • Vehicle Load– The more a vehicle carries the more fuel it uses. This includes carrying passengers, carrying loads in the vehicle and towing.
  • Repeated Short Distance Driving.
  • Frequently Driving in Stop and Go Conditions.

 

If you have accidently put the wrong fuel in your vehicle (petrol in a diesel tank/diesel in a petrol tank), do not turn on the ignition or start the engine. This will circulate the contaminated fuel and increase the risk of damage to your vehicle.

Your vehicle should be towed to your nearest Mazda Dealer. The contaminated fuel will need to be removed and replaced with clean fuel before the vehicle can be started. Please note that any damage caused by the use of incorrect fuel will not be covered by warranty.

To obtain your radio code, you will need to contact the service department of your local Mazda Dealer. You will require proof of vehicle ownership. Please note that charges may apply.

 

Please contact your local Mazda Dealer who can update our records of your vehicle ownership. It is important we have your current details on hand should we need to contact you about your vehicle.

Mazda does not keep detailed information of vehicles’ servicing history. If the Maintenance & Warranty booklet is not in the vehicle, you can ask your place of purchase for any maintenance documentation. Alternatively, if you know which Mazda Dealer has maintained the vehicle, you can contact them directly for further assistance.

If you would like to opt out of future communications from Mazda, please notify us by completing our Get In Touch form. Please be aware however, that we are required to contact you should a Safety Recall Notice be issued for your vehicle. 

VIN number location can vary by model.

For information on how to find the VIN location specific to your vehicle, please search “vehicle identification number” in the index at the rear of your Owner’s Manual.

You can also find your VIN on the vehicle registration certificate issued by your state’s vehicle registration body.

VIN number location can vary by model.

Airbags are also known as Supplemental Restraint Systems (SRS) and are not a substitute for the use of seatbelts. An Airbag is a fabric bag that inflates rapidly in particular situations. For information regarding the airbags specific to your vehicle, refer to your Owner’s Manual.

You can also find your VIN on the vehicle registration certificate issued by your state’s vehicle registration body.

Mazda does have a genuine front seat cover accessory for some models. Please refer to our website here for availability. However, should you elect to fit non-genuine seat covers to your vehicle, you will need to ensure they do not impair the deployment of the Airbag system. Refer to your Owner’s Manual for information regarding the Airbag system specific to your vehicle.

No, Mazda Australia keeps a library of only those models that we have imported into Australia.

In some instances yes. However, we suggest you contact your local Mazda Dealer to discuss your particular situation.

Mazda Australia is unable to supply a replacement Compliance Plate. However, if your vehicle was imported by us, we may be able to supply you with a letter containing details of your vehicle. Should you need further assistance, please contact our Customer Centre on 1800 034 411.

Each new Mazda vehicle is supplied with an Owner’s Manual that contains information on the technical features installed.  Should you require further support, we recommend you contact your local Mazda Dealer.

We recommend the temporary tyre be replaced with a full size tyre as soon as possible.

The temporary tyre is smaller and the vehicle can only be driven at a maximum of 80 km/h with this tyre fitted. Refer to your Owner’s Manual for further information.

The tyre well is designed to accommodate the temporary tyre that was supplied with your vehicle.  Due to size differences, a full size tyre will not fit properly in the well.

Vehicle upholstery may be easily cleaned with a mild soap or detergent and water solution. Refer to your owner’s manual for further information.

Use a good foam-type shampoo to clean the carpets. Begin by vacuuming thoroughly to remove as much dirt as possible. To shampoo the carpets, use a sponge or brush to apply the foam and rub in overlapping circles. Do not apply water. The best results are obtained by keeping the carpet as dry as possible. Read the shampoo instructions and follow them closely.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

A regular wash will stop the road grime eating into your car’s paintwork and at least twice a year, a wax is recommended to provide a protective barrier between the grime and the paint. Please refer to your owner’s manual for further information.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

To find a glossary as well as links to information and videos on the technology in our vehicles, please click here.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

RECALL

How do I clean the carpet in my car?

Use a good foam-type shampoo to clean the carpets. Begin by vacuuming thoroughly to remove as much dirt as possible. To shampoo the carpets, use a sponge or brush to apply the foam and rub in overlapping circles. Do not apply water. The best results are obtained by keeping the carpet as dry as possible. Read the shampoo instructions and follow them closely.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

Use a good foam-type shampoo to clean the carpets. Begin by vacuuming thoroughly to remove as much dirt as possible. To shampoo the carpets, use a sponge or brush to apply the foam and rub in overlapping circles. Do not apply water. The best results are obtained by keeping the carpet as dry as possible. Read the shampoo instructions and follow them closely.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

A regular wash will stop the road grime eating into your car’s paintwork and at least twice a year, a wax is recommended to provide a protective barrier between the grime and the paint. Please refer to your owner’s manual for further information.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

To find a glossary as well as links to information and videos on the technology in our vehicles, please click here.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

WARRANTY

How do I clean the carpet in my car?

Use a good foam-type shampoo to clean the carpets. Begin by vacuuming thoroughly to remove as much dirt as possible. To shampoo the carpets, use a sponge or brush to apply the foam and rub in overlapping circles. Do not apply water. The best results are obtained by keeping the carpet as dry as possible. Read the shampoo instructions and follow them closely.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

Use a good foam-type shampoo to clean the carpets. Begin by vacuuming thoroughly to remove as much dirt as possible. To shampoo the carpets, use a sponge or brush to apply the foam and rub in overlapping circles. Do not apply water. The best results are obtained by keeping the carpet as dry as possible. Read the shampoo instructions and follow them closely.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

A regular wash will stop the road grime eating into your car’s paintwork and at least twice a year, a wax is recommended to provide a protective barrier between the grime and the paint. Please refer to your owner’s manual for further information.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

To find a glossary as well as links to information and videos on the technology in our vehicles, please click here.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

ROADSIDE ASSISTANCE

How do I clean the carpet in my car?

Use a good foam-type shampoo to clean the carpets. Begin by vacuuming thoroughly to remove as much dirt as possible. To shampoo the carpets, use a sponge or brush to apply the foam and rub in overlapping circles. Do not apply water. The best results are obtained by keeping the carpet as dry as possible. Read the shampoo instructions and follow them closely.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

Use a good foam-type shampoo to clean the carpets. Begin by vacuuming thoroughly to remove as much dirt as possible. To shampoo the carpets, use a sponge or brush to apply the foam and rub in overlapping circles. Do not apply water. The best results are obtained by keeping the carpet as dry as possible. Read the shampoo instructions and follow them closely.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

A regular wash will stop the road grime eating into your car’s paintwork and at least twice a year, a wax is recommended to provide a protective barrier between the grime and the paint. Please refer to your owner’s manual for further information.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

How do I clean the carpet in my car?

Use a good foam-type shampoo to clean the carpets. Begin by vacuuming thoroughly to remove as much dirt as possible. To shampoo the carpets, use a sponge or brush to apply the foam and rub in overlapping circles. Do not apply water. The best results are obtained by keeping the carpet as dry as possible. Read the shampoo instructions and follow them closely.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

Use a good foam-type shampoo to clean the carpets. Begin by vacuuming thoroughly to remove as much dirt as possible. To shampoo the carpets, use a sponge or brush to apply the foam and rub in overlapping circles. Do not apply water. The best results are obtained by keeping the carpet as dry as possible. Read the shampoo instructions and follow them closely.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

A regular wash will stop the road grime eating into your car’s paintwork and at least twice a year, a wax is recommended to provide a protective barrier between the grime and the paint. Please refer to your owner’s manual for further information.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

To find a glossary as well as links to information and videos on the technology in our vehicles, please click here.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

INSURANCE

How do I clean the carpet in my car?

Use a good foam-type shampoo to clean the carpets. Begin by vacuuming thoroughly to remove as much dirt as possible. To shampoo the carpets, use a sponge or brush to apply the foam and rub in overlapping circles. Do not apply water. The best results are obtained by keeping the carpet as dry as possible. Read the shampoo instructions and follow them closely.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

A regular wash will stop the road grime eating into your car’s paintwork and at least twice a year, a wax is recommended to provide a protective barrier between the grime and the paint. Please refer to your owner’s manual for further information.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

To find a glossary as well as links to information and videos on the technology in our vehicles, please click here.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

How do I clean the carpet in my car?

Use a good foam-type shampoo to clean the carpets. Begin by vacuuming thoroughly to remove as much dirt as possible. To shampoo the carpets, use a sponge or brush to apply the foam and rub in overlapping circles. Do not apply water. The best results are obtained by keeping the carpet as dry as possible. Read the shampoo instructions and follow them closely.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

Use a good foam-type shampoo to clean the carpets. Begin by vacuuming thoroughly to remove as much dirt as possible. To shampoo the carpets, use a sponge or brush to apply the foam and rub in overlapping circles. Do not apply water. The best results are obtained by keeping the carpet as dry as possible. Read the shampoo instructions and follow them closely.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

A regular wash will stop the road grime eating into your car’s paintwork and at least twice a year, a wax is recommended to provide a protective barrier between the grime and the paint. Please refer to your owner’s manual for further information.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

To find a glossary as well as links to information and videos on the technology in our vehicles, please click here.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

SERVICING

How do I get a copy of my Owner’s Manual?

Owner’s Manuals for vehicles built from 2014 onward are available via MyMazda. Register or sign in here. To get an Owner’s Manual for an older vehicle please contact your local Mazda Dealer.

Mazda Australia does not supply Mazda parts directly to the public. To identify and/or buy parts for your Mazda, please contact the Parts Department at your local Mazda Dealer .

To replace a lost or stolen key, you will need to contact the service department of your local Mazda Dealer and verify your owner details. Please note that replacement and programming fees will apply.

Mazda Dealers stock an array of Genuine Mazda Accessories and can assist you with a range of enquiries such as pricing and availability – even for previous models.

Please contact your local Mazda Dealer to find out more.

If for any reason, we need to contact you about your vehicle, it is important that we have your most current details to hand. If your circumstances have changed, please let us know by completing our Get In Touch form.

For information on how to change the battery in your key, please refer to either the “Owner Maintenance” or “Keys” section in your Owner’s Manual. Replacement batteries can be purchased from your local Mazda Dealer.

 

In this situation, we recommend any of the following:

  • If you have a spare key, call a family member or friend to see if they can get it for you.
  • If you are a member of Mazda Roadside Assist, please contact them on 1800 034 411.
  • Contact a towing service or local vehicle repairer who may either gain access to your vehicle or move it to a more convenient location.
  • Contact your local Mazda Dealerwho can advise you further.
 

We recommend you contact your local Mazda Dealer who will be able to assist you in obtaining a replacement key. They are in the best position to assist you with price and availability.

Your local Dealer will need the VIN (Vehicle Identification Number) of your vehicle to ensure the correct part is ordered.

No. It is impossible to accurately diagnose a vehicle’s condition via phone or email. We recommend that the vehicle be physically inspected by our Mazda trained technicians. Please contact your local Mazda Dealer to organise a physical inspection of your vehicle.

Below are some factors that can affect fuel consumption.

  • High speeds– Driving fast will result in high fuel consumption.
  • Aerodynamic drag– Parts on the exterior of a vehicle such as roof racks and spoilers, or having the window open, increases air resistance and fuel consumption.
  • Air Conditioning– Air conditioners use extra fuel when operating.
  • Vehicle Load– The more a vehicle carries the more fuel it uses. This includes carrying passengers, carrying loads in the vehicle and towing.
  • Repeated Short Distance Driving.
  • Frequently Driving in Stop and Go Conditions.

 

If you have accidently put the wrong fuel in your vehicle (petrol in a diesel tank/diesel in a petrol tank), do not turn on the ignition or start the engine. This will circulate the contaminated fuel and increase the risk of damage to your vehicle.

Your vehicle should be towed to your nearest Mazda Dealer. The contaminated fuel will need to be removed and replaced with clean fuel before the vehicle can be started. Please note that any damage caused by the use of incorrect fuel will not be covered by warranty.

To obtain your radio code, you will need to contact the service department of your local Mazda Dealer. You will require proof of vehicle ownership. Please note that charges may apply.

 

Please contact your local Mazda Dealer who can update our records of your vehicle ownership. It is important we have your current details on hand should we need to contact you about your vehicle.

Mazda does not keep detailed information of vehicles’ servicing history. If the Maintenance & Warranty booklet is not in the vehicle, you can ask your place of purchase for any maintenance documentation. Alternatively, if you know which Mazda Dealer has maintained the vehicle, you can contact them directly for further assistance.

If you would like to opt out of future communications from Mazda, please notify us by completing our Get In Touch form. Please be aware however, that we are required to contact you should a Safety Recall Notice be issued for your vehicle. 

VIN number location can vary by model.

For information on how to find the VIN location specific to your vehicle, please search “vehicle identification number” in the index at the rear of your Owner’s Manual.

You can also find your VIN on the vehicle registration certificate issued by your state’s vehicle registration body.

VIN number location can vary by model.

Airbags are also known as Supplemental Restraint Systems (SRS) and are not a substitute for the use of seatbelts. An Airbag is a fabric bag that inflates rapidly in particular situations. For information regarding the airbags specific to your vehicle, refer to your Owner’s Manual.

You can also find your VIN on the vehicle registration certificate issued by your state’s vehicle registration body.

Mazda does have a genuine front seat cover accessory for some models. Please refer to our website here for availability. However, should you elect to fit non-genuine seat covers to your vehicle, you will need to ensure they do not impair the deployment of the Airbag system. Refer to your Owner’s Manual for information regarding the Airbag system specific to your vehicle.

No, Mazda Australia keeps a library of only those models that we have imported into Australia.

In some instances yes. However, we suggest you contact your local Mazda Dealer to discuss your particular situation.

Mazda Australia is unable to supply a replacement Compliance Plate. However, if your vehicle was imported by us, we may be able to supply you with a letter containing details of your vehicle. Should you need further assistance, please contact our Customer Centre on 1800 034 411.

Each new Mazda vehicle is supplied with an Owner’s Manual that contains information on the technical features installed.  Should you require further support, we recommend you contact your local Mazda Dealer.

We recommend the temporary tyre be replaced with a full size tyre as soon as possible.

The temporary tyre is smaller and the vehicle can only be driven at a maximum of 80 km/h with this tyre fitted. Refer to your Owner’s Manual for further information.

The tyre well is designed to accommodate the temporary tyre that was supplied with your vehicle.  Due to size differences, a full size tyre will not fit properly in the well.

Vehicle upholstery may be easily cleaned with a mild soap or detergent and water solution. Refer to your owner’s manual for further information.

Use a good foam-type shampoo to clean the carpets. Begin by vacuuming thoroughly to remove as much dirt as possible. To shampoo the carpets, use a sponge or brush to apply the foam and rub in overlapping circles. Do not apply water. The best results are obtained by keeping the carpet as dry as possible. Read the shampoo instructions and follow them closely.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

A regular wash will stop the road grime eating into your car’s paintwork and at least twice a year, a wax is recommended to provide a protective barrier between the grime and the paint. Please refer to your owner’s manual for further information.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

To find a glossary as well as links to information and videos on the technology in our vehicles, please click here.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

SALES

How do I get a copy of my Owner’s Manual?

Owner’s Manuals for vehicles built from 2014 onward are available via MyMazda. Register or sign in here. To get an Owner’s Manual for an older vehicle please contact your local Mazda Dealer.

Mazda Australia does not supply Mazda parts directly to the public. To identify and/or buy parts for your Mazda, please contact the Parts Department at your local Mazda Dealer .

To replace a lost or stolen key, you will need to contact the service department of your local Mazda Dealer and verify your owner details. Please note that replacement and programming fees will apply.

Mazda Dealers stock an array of Genuine Mazda Accessories and can assist you with a range of enquiries such as pricing and availability – even for previous models.

Please contact your local Mazda Dealer to find out more.

If for any reason, we need to contact you about your vehicle, it is important that we have your most current details to hand. If your circumstances have changed, please let us know by completing our Get In Touch form.

For information on how to change the battery in your key, please refer to either the “Owner Maintenance” or “Keys” section in your Owner’s Manual. Replacement batteries can be purchased from your local Mazda Dealer.

 

In this situation, we recommend any of the following:

  • If you have a spare key, call a family member or friend to see if they can get it for you.
  • If you are a member of Mazda Roadside Assist, please contact them on 1800 034 411.
  • Contact a towing service or local vehicle repairer who may either gain access to your vehicle or move it to a more convenient location.
  • Contact your local Mazda Dealerwho can advise you further.
 

We recommend you contact your local Mazda Dealer who will be able to assist you in obtaining a replacement key. They are in the best position to assist you with price and availability.

Your local Dealer will need the VIN (Vehicle Identification Number) of your vehicle to ensure the correct part is ordered.

No. It is impossible to accurately diagnose a vehicle’s condition via phone or email. We recommend that the vehicle be physically inspected by our Mazda trained technicians. Please contact your local Mazda Dealer to organise a physical inspection of your vehicle.

Below are some factors that can affect fuel consumption.

  • High speeds– Driving fast will result in high fuel consumption.
  • Aerodynamic drag– Parts on the exterior of a vehicle such as roof racks and spoilers, or having the window open, increases air resistance and fuel consumption.
  • Air Conditioning– Air conditioners use extra fuel when operating.
  • Vehicle Load– The more a vehicle carries the more fuel it uses. This includes carrying passengers, carrying loads in the vehicle and towing.
  • Repeated Short Distance Driving.
  • Frequently Driving in Stop and Go Conditions.

 

If you have accidently put the wrong fuel in your vehicle (petrol in a diesel tank/diesel in a petrol tank), do not turn on the ignition or start the engine. This will circulate the contaminated fuel and increase the risk of damage to your vehicle.

Your vehicle should be towed to your nearest Mazda Dealer. The contaminated fuel will need to be removed and replaced with clean fuel before the vehicle can be started. Please note that any damage caused by the use of incorrect fuel will not be covered by warranty.

To obtain your radio code, you will need to contact the service department of your local Mazda Dealer. You will require proof of vehicle ownership. Please note that charges may apply.

 

Please contact your local Mazda Dealer who can update our records of your vehicle ownership. It is important we have your current details on hand should we need to contact you about your vehicle.

Mazda does not keep detailed information of vehicles’ servicing history. If the Maintenance & Warranty booklet is not in the vehicle, you can ask your place of purchase for any maintenance documentation. Alternatively, if you know which Mazda Dealer has maintained the vehicle, you can contact them directly for further assistance.

If you would like to opt out of future communications from Mazda, please notify us by completing our Get In Touch form. Please be aware however, that we are required to contact you should a Safety Recall Notice be issued for your vehicle. 

VIN number location can vary by model.

For information on how to find the VIN location specific to your vehicle, please search “vehicle identification number” in the index at the rear of your Owner’s Manual.

You can also find your VIN on the vehicle registration certificate issued by your state’s vehicle registration body.

VIN number location can vary by model.

Airbags are also known as Supplemental Restraint Systems (SRS) and are not a substitute for the use of seatbelts. An Airbag is a fabric bag that inflates rapidly in particular situations. For information regarding the airbags specific to your vehicle, refer to your Owner’s Manual.

You can also find your VIN on the vehicle registration certificate issued by your state’s vehicle registration body.

Mazda does have a genuine front seat cover accessory for some models. Please refer to our website here for availability. However, should you elect to fit non-genuine seat covers to your vehicle, you will need to ensure they do not impair the deployment of the Airbag system. Refer to your Owner’s Manual for information regarding the Airbag system specific to your vehicle.

No, Mazda Australia keeps a library of only those models that we have imported into Australia.

In some instances yes. However, we suggest you contact your local Mazda Dealer to discuss your particular situation.

Mazda Australia is unable to supply a replacement Compliance Plate. However, if your vehicle was imported by us, we may be able to supply you with a letter containing details of your vehicle. Should you need further assistance, please contact our Customer Centre on 1800 034 411.

Each new Mazda vehicle is supplied with an Owner’s Manual that contains information on the technical features installed.  Should you require further support, we recommend you contact your local Mazda Dealer.

We recommend the temporary tyre be replaced with a full size tyre as soon as possible.

The temporary tyre is smaller and the vehicle can only be driven at a maximum of 80 km/h with this tyre fitted. Refer to your Owner’s Manual for further information.

The tyre well is designed to accommodate the temporary tyre that was supplied with your vehicle.  Due to size differences, a full size tyre will not fit properly in the well.

Vehicle upholstery may be easily cleaned with a mild soap or detergent and water solution. Refer to your owner’s manual for further information.

Use a good foam-type shampoo to clean the carpets. Begin by vacuuming thoroughly to remove as much dirt as possible. To shampoo the carpets, use a sponge or brush to apply the foam and rub in overlapping circles. Do not apply water. The best results are obtained by keeping the carpet as dry as possible. Read the shampoo instructions and follow them closely.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

A regular wash will stop the road grime eating into your car’s paintwork and at least twice a year, a wax is recommended to provide a protective barrier between the grime and the paint. Please refer to your owner’s manual for further information.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

To find a glossary as well as links to information and videos on the technology in our vehicles, please click here.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

INFOTAINMENT

How do I get a copy of my Owner’s Manual?

Owner’s Manuals for vehicles built from 2014 onward are available via MyMazda. Register or sign in here. To get an Owner’s Manual for an older vehicle please contact your local Mazda Dealer.

Mazda Australia does not supply Mazda parts directly to the public. To identify and/or buy parts for your Mazda, please contact the Parts Department at your local Mazda Dealer .

To replace a lost or stolen key, you will need to contact the service department of your local Mazda Dealer and verify your owner details. Please note that replacement and programming fees will apply.

Mazda Dealers stock an array of Genuine Mazda Accessories and can assist you with a range of enquiries such as pricing and availability – even for previous models.

Please contact your local Mazda Dealer to find out more.

If for any reason, we need to contact you about your vehicle, it is important that we have your most current details to hand. If your circumstances have changed, please let us know by completing our Get In Touch form.

For information on how to change the battery in your key, please refer to either the “Owner Maintenance” or “Keys” section in your Owner’s Manual. Replacement batteries can be purchased from your local Mazda Dealer.

 

In this situation, we recommend any of the following:

  • If you have a spare key, call a family member or friend to see if they can get it for you.
  • If you are a member of Mazda Roadside Assist, please contact them on 1800 034 411.
  • Contact a towing service or local vehicle repairer who may either gain access to your vehicle or move it to a more convenient location.
  • Contact your local Mazda Dealerwho can advise you further.
 

We recommend you contact your local Mazda Dealer who will be able to assist you in obtaining a replacement key. They are in the best position to assist you with price and availability.

Your local Dealer will need the VIN (Vehicle Identification Number) of your vehicle to ensure the correct part is ordered.

No. It is impossible to accurately diagnose a vehicle’s condition via phone or email. We recommend that the vehicle be physically inspected by our Mazda trained technicians. Please contact your local Mazda Dealer to organise a physical inspection of your vehicle.

Below are some factors that can affect fuel consumption.

  • High speeds– Driving fast will result in high fuel consumption.
  • Aerodynamic drag– Parts on the exterior of a vehicle such as roof racks and spoilers, or having the window open, increases air resistance and fuel consumption.
  • Air Conditioning– Air conditioners use extra fuel when operating.
  • Vehicle Load– The more a vehicle carries the more fuel it uses. This includes carrying passengers, carrying loads in the vehicle and towing.
  • Repeated Short Distance Driving.
  • Frequently Driving in Stop and Go Conditions.

 

If you have accidently put the wrong fuel in your vehicle (petrol in a diesel tank/diesel in a petrol tank), do not turn on the ignition or start the engine. This will circulate the contaminated fuel and increase the risk of damage to your vehicle.

Your vehicle should be towed to your nearest Mazda Dealer. The contaminated fuel will need to be removed and replaced with clean fuel before the vehicle can be started. Please note that any damage caused by the use of incorrect fuel will not be covered by warranty.

To obtain your radio code, you will need to contact the service department of your local Mazda Dealer. You will require proof of vehicle ownership. Please note that charges may apply.

 

Please contact your local Mazda Dealer who can update our records of your vehicle ownership. It is important we have your current details on hand should we need to contact you about your vehicle.

Mazda does not keep detailed information of vehicles’ servicing history. If the Maintenance & Warranty booklet is not in the vehicle, you can ask your place of purchase for any maintenance documentation. Alternatively, if you know which Mazda Dealer has maintained the vehicle, you can contact them directly for further assistance.

If you would like to opt out of future communications from Mazda, please notify us by completing our Get In Touch form. Please be aware however, that we are required to contact you should a Safety Recall Notice be issued for your vehicle. 

VIN number location can vary by model.

For information on how to find the VIN location specific to your vehicle, please search “vehicle identification number” in the index at the rear of your Owner’s Manual.

You can also find your VIN on the vehicle registration certificate issued by your state’s vehicle registration body.

VIN number location can vary by model.

Airbags are also known as Supplemental Restraint Systems (SRS) and are not a substitute for the use of seatbelts. An Airbag is a fabric bag that inflates rapidly in particular situations. For information regarding the airbags specific to your vehicle, refer to your Owner’s Manual.

You can also find your VIN on the vehicle registration certificate issued by your state’s vehicle registration body.

Mazda does have a genuine front seat cover accessory for some models. Please refer to our website here for availability. However, should you elect to fit non-genuine seat covers to your vehicle, you will need to ensure they do not impair the deployment of the Airbag system. Refer to your Owner’s Manual for information regarding the Airbag system specific to your vehicle.

No, Mazda Australia keeps a library of only those models that we have imported into Australia.

In some instances yes. However, we suggest you contact your local Mazda Dealer to discuss your particular situation.

Mazda Australia is unable to supply a replacement Compliance Plate. However, if your vehicle was imported by us, we may be able to supply you with a letter containing details of your vehicle. Should you need further assistance, please contact our Customer Centre on 1800 034 411.

Each new Mazda vehicle is supplied with an Owner’s Manual that contains information on the technical features installed.  Should you require further support, we recommend you contact your local Mazda Dealer.

We recommend the temporary tyre be replaced with a full size tyre as soon as possible.

The temporary tyre is smaller and the vehicle can only be driven at a maximum of 80 km/h with this tyre fitted. Refer to your Owner’s Manual for further information.

The tyre well is designed to accommodate the temporary tyre that was supplied with your vehicle.  Due to size differences, a full size tyre will not fit properly in the well.

Vehicle upholstery may be easily cleaned with a mild soap or detergent and water solution. Refer to your owner’s manual for further information.

Use a good foam-type shampoo to clean the carpets. Begin by vacuuming thoroughly to remove as much dirt as possible. To shampoo the carpets, use a sponge or brush to apply the foam and rub in overlapping circles. Do not apply water. The best results are obtained by keeping the carpet as dry as possible. Read the shampoo instructions and follow them closely.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

A regular wash will stop the road grime eating into your car’s paintwork and at least twice a year, a wax is recommended to provide a protective barrier between the grime and the paint. Please refer to your owner’s manual for further information.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

To find a glossary as well as links to information and videos on the technology in our vehicles, please click here.

You may also wish to purchase genuine Mazda floor mats for your vehicle. Please refer to our website here for further information, or contact your local Mazda Dealer.

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